Privacy Policy
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Introduction
NZ Mobile Mortgages Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when
dealing with personal information. Personal information is information about an identifiable individual (a
natural person). This policy sets out how we will collect, use, disclose, and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on
the Act, you can contact our Privacy Officer by email at robin@nzmmortgages.co.nz. Or visit
www.privacy.org.nz for further information.The benefit of insurance cannot be overemphasized in every dealing; your health, home, car, etc. It plays an important role in financial planning. Because life is dynamic and no one can predict tomorrow, therefore it is necessary to guide all you have to prevent unforeseen emergencies.
Therefore, we take insurance seriously at NZ Mobile Mortgages. Whether for your personal insurance or home and content insurance, we ensure to offer you a review of them. This is because we have partnered with prominent and well knowledgeable insurance companies who will handle this vital aspect of your finances.
We promise to always be with you throughout the process for proper guidance and help you in selecting the most appropriate plan for you.
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Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date
that we upload the revised policy.
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What is personal information?
Personal information is information about an identifiable individual. It includes (but is not limited to) name,
address, contact details, date of birth, occupations, payment details, employment history and/or details,
education and qualifications, financial information, testimonials and feedback, evidence of source of funds or
source of wealth (in some cases) and other information.
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Third party collection of information
Where we collect your personal information from someone other than you, we will take reasonable steps to
notify you that we have collected your personal information, the purpose of the collection, the intended
recipients of the information, the name and address of the agency collecting and holding the information,
whether the collection is authorised or required by law and, if so, the law that authorises or requires the
collection, and your right to access and request correction of that information, unless an exception applies
under the Privacy Act 2020.
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We will use your personal information:
● to verify your identity
● to provide services and products to you
● to market our services and products to you, including contacting you electronically (e.g. by call, text, or
email for this purpose)
● to improve the services and products that we provide to you
● to respond to communications from you, including a complaint
● to protect and/or enforce our legal rights and interests, including defending any claim
● for any other purpose authorised by you or the Act.
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Disclosing your personal information
We may disclose your personal information to:
● Other companies or individuals who assist us in providing services or who perform functions on our
behalf (such as mailing houses, hosting and data storage providers, specialist consultants, and legal
advisers);
● Product providers (such as but not limited to lenders and insurance companies);
● Financial advisers and financial advice providers who may use our services;
● Other companies or individuals who perform checks (such as but not limited to compliance reviews
and audits) that are necessary or desirable under the law on our behalf;
● Other companies, agencies, or individuals that maintain databases against which your identity may be
verified, which may include (but are not limited to) the New Zealand Department of Internal Affairs, and
New Zealand Transport Agency;
● Social media sites on which we may have a presence;
● Courts, tribunals, and regulatory authorities (such as the Financial Markets Authority, and the Ministry
of Justice in New Zealand);
● Office of the Ombudsman, where a complaint relates to official information;
● Any person or agency we believe could assist in responding to a serious privacy breach.
● Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the Privacy
Act 2020;
● Human Rights Commission, where a complaint relates to discrimination;
● CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy breach
● Overseas privacy regulator, where a complaint relates to the actions of an overseas agency; and
● Anyone else to whom you authorise us to disclose it.
Except as described above, we will not disclose your personal information without your written or oral consent,
unless we are required to do so by applicable law.
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Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other
misuse. Our software is subject to audits to ensure it is continuing to meet security requirements. All data
handled in our software is encrypted in transit and during storage and can only be accessed over secure
network connections.
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Storing your personal information
We will only retain personal information as long as it is required for the purposes for which the information
may lawfully be used. All data stored online is backed up and can be retrieved in the event of data loss or
corruption.
Data will sometimes be held on-premise at NZ Mobile Mortgages, 12 th Floor, 175 Queen Street, Auckland CBD,
1010, if it is provided to us outside of our software.
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Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable
personal information that we hold and to request a correction to your personal information. Before you
exercise this right, we will need evidence to confirm that you are the individual to whom the personal
information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to
change the personal information, we will make the correction. If we do not make the correction, we will take
reasonable steps to note the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at robin@nzmmortgages.co.nz. Your email should
provide evidence of who you are and set out the details of your request (e.g. the personal information, or the
correction, that you are requesting).
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Data Breaches
Our Privacy Officer has processes and systems in place in the unfortunate event of a data breach. If such an
event occurs, we will promptly identify, report and examine a personal data breach.
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Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal
information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating
to your personal information. We suggest you review that site’s privacy policy before you provide personal
information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can
recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings
on your browser, although this may mean that you cannot use all of the features of the website.
We may use information about your use of our websites and other IT systems to prevent unauthorised access
or attacks on our software. We may utilise services from one or more third-party suppliers to monitor the use
of our systems. These third-party suppliers will have access to monitoring and logging information as well as
information processed on our websites and other IT systems.